At Extensional Drum Hardware, we are committed to your satisfaction with our products. If for any reason you’re not entirely satisfied with your purchase, we offer a straightforward process for refunds and returns.
Eligibility for Returns
You are eligible to initiate a return within 30 days of receiving your order. To be eligible, the item must be in its original condition, unused, and in its original packaging.How to Initiate a Return
To begin the return process, please follow these steps:- Contact our customer support team at support@extensionaldrumhardware.com. Provide your order number, the reason for the return, and any relevant details.
- Our support team will guide you through the return process, providing you with a return authorization (RA) number and instructions on how to package and ship the item back to us.
Refund Process
Once we receive the returned item and verify its condition, we will process your refund. Refunds are typically issued to the original payment method within 5-7 business days after the return is received.Return Shipping
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method to ensure the safe delivery of your return.Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item.Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and ensure you receive a replacement or a refund as appropriate.Contact Us
If you have any questions or need further assistance regarding refunds and returns, please don’t hesitate to reach out to our customer support team. Email: support@extensionaldrumhardware.com Extensional Drum Hardware is dedicated to providing you with a hassle-free experience, ensuring that you’re completely satisfied with your purchases.